Privacy Policy

At M/s SAI MEDICAL STORE ("we", "us", "our"), operating the Drugs OK online portal (drugsok.com), we take your privacy seriously. This Privacy Policy explains what data we collect when you visit or order from our website, how we use it, and the rights you have over it. By using the website you consent to the practices described here.

1. Information We Collect

• Identity & contact details — name, email, phone, shipping/billing address, and pincode you provide while registering or placing an order.
• Order details — products you purchase, payment method, transaction ID, order history.
• Health-related details — uploaded prescriptions for Schedule H, H1 or X medicines (where applicable).
• Technical data — IP address, browser type, device, pages visited, cookies and session identifiers.

2. How We Use Your Information

• To process and deliver your orders and provide order updates.
• To verify prescriptions before dispensing scheduled drugs.
• To respond to your enquiries, complaints and support requests.
• To send you order confirmations, dispatch notifications and (only if you opt in) promotional offers.
• To improve the website experience, security and fraud detection.
• To comply with applicable laws including the Drugs and Cosmetics Act, 1940 and related Rules.

3. How We Share Information

We do not sell or rent your personal data. We may share limited details with:

• Logistics partners — only the address and contact info needed to deliver your order.
• Payment gateways (e.g. PayU) — for processing transactions securely.
• Government / regulatory authorities — if legally required to disclose data.

4. Cookies

We use essential cookies to keep you logged in, remember your cart, and run the website. Analytics cookies (if any) are anonymised. You can disable cookies in your browser settings; some site features may stop working as expected.

5. Data Security

All transactions are encrypted via SSL/HTTPS. Your password is stored as a one-way hash and cannot be recovered — only reset. We do not store your card details on our servers; payment information is handled by our PCI-DSS-compliant gateway provider.

6. Data Retention

We retain order records and prescriptions for the period required by Indian drug-sale regulations (typically two years). Marketing data is kept only while you remain subscribed.

7. Your Rights

• Access the personal information we hold about you.
• Request correction of inaccurate data.
• Request deletion of your account, subject to retention obligations under law.
• Opt-out of promotional communication at any time.

8. Children's Privacy

Our website is not directed to anyone under 18. We do not knowingly collect data from minors. If you believe a minor has provided us data, please contact us so we can delete it.

9. Changes to this Policy

We may update this policy from time to time. The "Last updated" date at the top will reflect any changes. Continued use of the site after an update constitutes acceptance of the revised policy.